Last updated: January 27th, 2026
FactWise (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or use our services, in accordance with the EU General Data Protection Regulation (GDPR).
1. Who we are
Data controller
FactWise (legal entity: CIS BV)
Diagorasstraat 40
8510 Marke, Belgium
Email: info@factwise.be
Phone: +32 473 985 380
Website: https://www.factwise.be
2. Scope of this policy
This Privacy Policy applies to:
- visitors to our website
- clients and prospects
- participants in masterclasses and events
- subscribers to newsletters or priority lists
It does not apply to third-party websites linked from our site.
3. Personal data we collect
Depending on how you interact with FactWise, we may collect:
- Identification data: name, company name
- Contact data: email address, phone number
- Professional data: role, organisation (if voluntarily provided)
- Communication data: emails, messages, inquiries
- Technical data: IP address, browser type, device, pages visited
- Marketing preferences: newsletter subscriptions, opt-in choices
We do not intentionally collect sensitive personal data.
4. Purposes and legal bases
We process personal data only when there is a lawful basis under GDPR, including:
| Purpose | Legal basis |
|---|---|
| Responding to inquiries | Legitimate interest |
| Delivering services and masterclasses | Performance of a contract |
| Newsletter and updates | Consent |
| Website analytics and improvement | Legitimate interest (where permitted) |
| Legal and accounting obligations | Legal obligation |
5. Cookies and analytics
Our website uses cookies for:
- essential functionality
- performance and analytics
- remembering user preferences
Non-essential cookies are only placed after consent, via a cookie banner.
You can manage or withdraw cookie consent at any time via your browser settings or the cookie tool on our website.
6. Data sharing and processors
Your data may be processed by trusted third parties acting as data processors, such as:
- website hosting providers
- email and newsletter platforms
- analytics and IT service providers
We only work with processors that provide adequate GDPR guarantees.
Personal data is never sold.
7. International data transfers
Some service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
8. Data retention
We retain personal data only as long as necessary:
- inquiries: up to 2 years
- client data: according to contractual and legal obligations
- marketing data: until consent is withdrawn
9. Your rights
Under GDPR, you have the right to:
- access your personal data
- correct inaccurate data
- request deletion
- restrict or object to processing
- withdraw consent at any time
- data portability
- lodge a complaint with the Belgian Data Protection Authority (GBA/APD)
Requests can be sent to: info@factwise.be
10. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
12. Contact
If you have questions about this Privacy Policy or how we process personal data, please contact:
FactWise – CIS BV
Diagorasstraat 40
8510 Marke, Belgium
info@factwise.be